Respecting the Help

Maybe You Get Bad Customer Service Because You’re a Bad Customer

That’s right, who needs a job that badly?

In first world countries the demands of customer service representatives are as high as the hopes of a senior on graduation day.  We’re not seen as people, just ciphers who are always supposed to respond to the orders of clients.  Seriously, I don’t know where people learn to be so spoiled and abusive.  So many crazy people love to exploit companies every day left and right.  Look at all the complaints when it comes to restaurants, airlines, and retail stores.  It is true that there should be standards when it comes to a customer’s experience.  But really, half the time the extent of what people expect is disproportionate to what they are purchasing.

Who do you think you are?
You are the victim, you are negative and it’s everyone else’s fault.  You lose all reason and make sure that your picky attitude ruins our day.  After all we are living in Sue.S.A. bringing your lawyers when things don’t go 100% your way.  You are entitled to go off the deep end and being abusive over the smallest things.  It’s not like you have any other choices where to get products and services.  Way to be mature.

Anthem for our customer service reps
We are the ones working at minimum wage, trying to make ends meet.  We are the laborers taking everyone’s crap day in and day out.  Working menial tasks and seen as less than those who deign to give us their money.  Introverts who want only to get what you want in time and move on, but are instead being tied down to the b.s. of all these bougie “problems”. Seriously sick of it; damages my calm how petty and cheap people are.

My philosophy
Have some patience.  If you don’t like a company then try to review where your expectations went wrong and give them another chance.  Overall be polite.  Even if service is lame, try to show some class and manners.  I get it, you have issues in your life and it’s easy to take it out on someone waiting on you.  Sometimes I wonder, are you seriously unaware of how crazy you sound right now?

I am very forgiving when it comes to waiters and staff since I started to pay my own way, and my tolerance has increased since I have been in the game.  I would like to ask everyone, think twice before demanding a specific performance based on what you’re paying and the reality of the situation.  Because the way things are going, all customer service reps will be robots with a permanent smile on the screen.  Their responses will be automated with possible scenarios because the pay and the mistreatment of those who are stuck in service positions is definitely not worth it.  

Service with a Smile: The True Cost of Faking It

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: